Frankfurt airport testing new AI

-JFK-Biometric

Deutsche Bahn and Fraport, the operator of Frankfurt Airport, are testing an Artificial Intelligence named FRAnny.

FRAnny is based on an AI and a cloud-based voice-user interface that can be deployed in a variety of forms, including in chatbots, voice assistants and robots.

Using data drawn from the airport’s information system, FRAnny is able to understand and answer questions relating to travel, airport facilities and more. In addition to providing flight information, FRAnny is well versed in small talk and can communicate in German, English and seven other languages.

Human customer service agents at Deutsche Bahn’s information centre will receive smart support from FRAnny’s sister, SEMMI.

Source: TAM

Timely travel news straight to your inbox. Sign up today!

You can unsubscribe at any time by clicking on the unsubscribe link at the end of our emails.

By proceeding, I agree to the website terms of use and to my personal information being handled in accordance with the privacy notice accessible below