Cookies Policy

Introduction

This page, with our Privacy Policy, details our use of cookies on this website. By using this site, you indicate that you accept this Cookies Policy and our Privacy Policy, and you agree to abide by them. If you do not agree to these, please do not use this website. You have the option to manage your cookie preferences at any time through the cookie banner available on this site. This allows you to choose which types of cookies you consent to.

We may change this policy from time to time by updating this page. You should check this page and the information provided as part of our cookie banners/ preference centres from time to time to ensure you are happy with any changes. You can see at the footer of the page, when the document was last updated. 

What Are Cookies?

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We may link the information we store in cookies to any personal information you submit while on our website. Cookies save data about individual visitors to the website, such as the visitor’s name, password, username, screen preferences, the pages of a website viewed by the visitor, and the advertisements viewed or clicked by the visitor.

What Do We Use Cookies For?

We use cookies to identify a visitor's browser, to anonymously track visits or to enhance the experience of the website. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. When a visitor revisits the website, we may recognise the visitor by the cookie and customise the visitor’s experience accordingly. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. If you reject cookies, you may still have access to our website, but your ability to use some areas of our website, such as contests or surveys, may be limited.

Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ or users’ personal information.

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company or service providers is not covered by this Policy. We do not have access or control over these cookies. Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our website. We do not tie the information gathered to our customers’ or users’ personal information.

Behavioural Targeting / Re-Targeting

We partner with third party ad networks to either display advertising on our websites or to manage our advertising on other websites. Our ad network partners use cookies, Web beacons and other technologies to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. We may use your actions on our website to inform behavioural targeting or re-targeting marketing activities. You won’t receive targeted marketing communications via mail outs or electronic marketing unless you have provided marketing consent.

If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here and here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads or targeted ads where third parties do not honour opt-out capabilities. 

Types of Cookies We Place

We use different types of cookies on our website to enhance your experience and ensure that our site functions as intended. Below is a breakdown of the various cookies we place: 

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable core functionalities such as security, network management, and accessibility. Without these cookies, certain parts of the website may not work properly, and you would not be able to access certain features. 

Performance Cookies

Performance cookies collect information about how visitors use our website, such as which pages are visited most often and if any errors occur. These cookies help us improve our site’s performance and user experience. While these cookies do not collect personal data, disabling them may affect your ability to navigate our site smoothly. 

Functional Cookies

Functional cookies allow our website to remember your preferences and choices, such as language or region, to provide a more personalised experience. They may also enable certain features like live chats or video playback. Disabling functional cookies may impact your experience, as some features may not work as designed, leading to a less customised and potentially less user-friendly experience.

Targeting Cookies

Targeting cookies are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns. These cookies may track your browsing habits across multiple websites and collect information to tailor advertising to your interests. While disabling these cookies won't affect the core functionality of the website, you may see less relevant advertising. 

Important Note: Disabling certain types of cookies, such as functional or performance cookies, can have a detrimental impact on your experience across our website, as not all features and functionalities may work as we designed.

Third Party Cookies

Please note these cookies are also subject to the cookie categories set out under section 4 above, the only differences they are placed by third parties rather than FCM. When you visit certain sections of our website and/or use our mobile application, third parties may place cookies on your computer’s browser and/or make use of web beacons to collect information.  This information may include things such as your use of the website or mobile application, device and browser information and ad data. The information generated by the cookies and web beacons about your use of the website is transmitted to those third parties.  This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed; serving targeted advertising to you (including use to target advertising on other sites or applications based on your online activity); providing us with services and enhancing/improving our website, mobile application and the third party’s technology products and services.

Below is a list of current providers, and information regarding their data practices and how to opt out, include the following:

Managing Cookies Usage

You may block the installation of cookies by adjusting the settings in your browser software; however, please be aware that this may limit your access to certain functions on this website. For easier and more convenient management of your cookie preferences, you can also use our cookie banner or visit our cookie preference centre at any time. Additionally, you can prevent the compilation of data (including your IP address) through cookies and website use by downloading and installing the browser plug-in available through the following link: https://tools.google.com/dlpage/gaoptout?hl=en

If you have any concerns about material which appears on this website, please contact us at corpdigital@flightcentre.com. 

Updated: August 26, 2024