Our approach
Supporting sustainable-focused programmes
Adaptability is a part of our DNA. So, when our clients ask us to support more sustainable travel programmes, it’s a challenge we’re ready and willing to guide them through.
From sustainable travel reporting in the FCM Platform to carbon offset projects and sustainable policy advice, our teams and tech are bringing more actionable insights to your ESG targets. And for those that need something more in-depth support, we have the minds at FCM Consulting for that.
Programmes we support
Environmental
Sustainability at FCM
There’s no getting around it – travel uses up energy. Lots of energy. With our global teams flying across the world and back, we had to find a way to counteract all that energy use and pay it back to the environment. FCM’s pathway to net zero includes offsetting our own business travel, including flights and accommodation.
Closer to home, we’re reducing waste, emissions and energy consumption in our offices and through our suppliers to support a brighter future for all.
“We will leverage our platforms, people and partnerships to facilitate informed choices, helping customers reduce their impact and ensuring our actions benefit our people, destinations and communities”, said Michelle Degenhardt, Global Sustainability Officer for Flight Centre Travel Group.
Michelle Degenhardt, Global Sustainability Officer, Flight Centre Travel Group
How your (green) business travel choices help communities blossom
FCM's GM Bonnie Smith and Hertz met up with Octavia Mnikathi of Food & Trees for Africa's Basheshebahleka project. In Cosmo City, they're growing vibrant gardens that keep communities stocked with fresh greens, all thanks to your sustainable travel choices and FCM Travel.
Our journey to net-zero
Social
Caring for the people who care for you
People are at the heart of everything we do at FCM. The importance of our people is reflected in our parent company’s number one philosophy, which reads: “Our company is our people. We care for our colleagues’ health and wellbeing, their personal and professional development and their financial security. We believe that work should be challenging and fun for everyone and through work we contribute to our community.”
We’re constantly pushing to improve the welfare and wellbeing of our people and the communities in which they exist. This starts with proudly supporting diversity and equal opportunities within our teams – you can see our workplace awards here.
Giving back through Flight Centre Foundation
Handing out cheques and calling it a day? That isn’t our style.
We’re all about giving real value, time, effort, and expertise to truly make a difference.
Flight Centre Foundation is our way of giving back to the amazing communities who let us work, travel, and live alongside them. Over the years, our people have provided solar energy to lightless communities, funded charity drives in natural disasters, and are always on the lookout for projects and charities that will help our global community thrive. More than AU$10.5m and our teams’ time and energy has been donated to a range of causes including:
- APAC: Meals with Impact, STEPS Pathways College, For Change Co., Zoe Support Australia, Brainwave Bikes
- Americas: Make-A-Wish, disaster relief funds including Hurricane Dorian, No Hungry Holidays
- EMEA: Adopt a School programme (Qhobosheane Primary School, Soweto), Macmillan, The Trussell Trust, coastal clean ups in Sweden and South Africa
Rolling out the welcome mat for all
At FCM Travel, we're like a colourful mosaic, each tile with its special traditions and local flavours. Our difference? We don't just welcome them, we celebrate them!
Our dedication to Diversity, Equity, and Inclusion (DEI) is kind of like our love for travel – limitless and full of enthusiasm. At FCM, we're always learning and growing together. We want a workplace that feels like home, where everyone can shine, develop, and feel like they truly belong.
Different perspectives in our team? We're all for it! It makes our journey more interesting. Plus, it helps us serve our clients better.
Governance
Corporate Governance
FCM’s corporate governance is driven by our parent company Flight Centre Travel Group Limited (FLT), a company listed on the Australian Securities Exchange (ASX). FLT and FCM Travel endorse and comply to ASX’s Corporate Governance Principles and Recommendations. The Board’s Audit Committee oversees climate-related risks and opportunities that the company may confront in the short, medium and long-term.