INSIGHTS
How business travel technology can be built for all users
Depending on their responsibility in business travel, users need something different from travel programme technology. Travel managers, procurement, finance and HR need features that ease compliance headaches and optimise control. While if you’re a travel booker and traveller, you’re expecting a sleek user experience with one-click assistance.
Trapped in clunky, complex travel tech that doesn't get you? FCM Platform is your sleek, custom-built solution, designed from scratch to be your personalised travel partner. And no matter who you are, there’s always support available. Any user can begin a live chat any time of day or night, connecting you to one of our highly trained, real-life consultants.
Travel managers and decision makers
Travel managers and procurement pros are the heart of travel programmes, making high-level decisions about safety, sustainability, efficiency, employee wellbeing, and the bottom line. That's why Platform is built with them in mind and does more than booking. Compliance? Check. Transparent reporting? Absolutely. Seamless integrations and customisability? You bet. All for you, designed to make your job easier.
One log in for everything
FCM Platform combines everything you need into one easy-to-use interface. Say goodbye to juggling systems and hello to streamlined travel management. Plus, you can keep using your favourite tools. FCM integrates smoothly with Concur, Cytric, SAVI, and more, ensuring a consistent experience and no need to learn "another system."
Real-time reporting and predictive analytics
Gone are the days of sifting through countless Excel spreadsheets and googling new formulas. Enjoy live reports and dashboards that give you immediate access to the data you need. Drill down on expenses, environmental performance, third-party expenses, travel movements, and more. Predictive artificial intelligence (AI) analytics can take you one step further, helping you plan better and stay ahead of the game.
Vendor management
Got awesome vendor rates and contracts already locked in? Simplify vendor relationships with Platform. Input contracts, service agreements, and special rates effortlessly, ensuring you keep those sweet deals intact across airlines, hotels, and car rental providers.
Customisation and adaptability
Because we built it, we can change it. If customisation is on your list, no problem! Participate in the development process to ensure all the cogs are turning just as you need them to. You're in control of your tools, not the other way around.
Policy compliance
Employees booking outside your company policy, draining your budget? Platform has got your back. It triple-checks that all bookings follow company guidelines by allowing you to set maximum rates, preferred brands, ratings, seating preferences, travel times and more. You can rest easy knowing your policies are being followed.
Communication all in one place
Tired of back-and-forth emails and long-winded email threads? Hello centralised communication. Send and approve travel requests, manage and modify bookings, and send real-time updates—all in one place. No more delays or miscommunications, just smooth travel operations with all stakeholder’s buy-in.
Bookers and arrangers
Travel bookers and arrangers are the backbone of their teams’ travel operations. They are responsible for seamless logistics from booking to approval to check-in. Platform is designed to simplify their job and enhance efficiency with a suite of integrated features.
The whole trip
Book the entire trip hassle-free. From flights and hotels to ground transportation, Platform has you covered. Manage everything in one place, saving time and safeguarding detail perfectly.
Centralised trip management
Say goodbye to scattered bookings. Platform allows travel bookers to quickly view and manage all booked trips in one place. This user-friendly interface ensures nothing slips through the cracks, whether managing bookings, or approvals.
Delegate booking authority
Keen to jump in and help manage more travel? Platform lets travel bookers be added to travellers' individual profiles, allowing them to book on their behalf. It's perfect for busy professionals needing help with travel arrangements while maintaining oversight.
Maximise travel credits
Don't let travel credits go to waste. Platform incorporates existing travel credits with airlines directly into the booking tool, maximising the value of every travel expenditure and saving money in the piggy bank.
Approve trips in one place
No need to log into lots of different websites to confirm those travel bookings; they’re all centralised in the FCM Platform.
Travellers
Always on the move, jet-setting from place to place with style. For travellers, convenience and ease of access are everything. Platform is tailored to support them wherever they roam, delivering need-to-know travel details, without the fuss and nitty-gritty.
Access to everything wherever you are.
Access whether you’ve just landed, or you’re at your desk. Manage your travel plans effortlessly on any device including the FCM Platform mobile app. Access the booking tool, update your profile, and make changes on the fly. Single sign-on makes logging in a breeze, putting all your travel info just a tap away. It's travel tech that moves with you.
Real-time notifications, alerts and updates
Delayed flight, pandemic on the horizon, or forgot to check in? Sam already knows. With real-time notifications from Sam—FCM's virtual assistant, your company's travel team, or us, you'll be in the know about any changes to your itinerary. Get essential safety and risk alerts and handy tips, whether browsing in Chrome, Edge, or using the app. Platform keeps you safe and informed, wherever you are, always.
Self-serve and take ownership
Take control of your travel experience. Update profiles, manage bookings, add memberships, combine third-party bookings made off Platform and adjust preferences whenever needed. Tailor your journey to fit your style.
Ride-sharing services
Need a ride? Request ride-sharing services directly from your itinerary. Seamlessly transition to the relevant ride-sharing app for ground transportation, making your travel movements smoother than ever.
Tired of multiple systems, compliance headaches, and endless emails chains between stakeholders? Worried about travel expenses eating into your budget or over unhelpful call centres? Whether sustainability, risk, and safety are on your radar or you simply want to get from A to B hassle-free, Platform is here to simplify it all with one simple click.
Welcome to the 21st century of travel management. It’s smart, stylish, and tailored to your journey. Supercharge your travel technology today with FCM Platform. Book a demo here today.
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