Are you ready to Th!nk?
Welcome to Th!nk, your only stop for thought leadership that’s actually thought provoking. Th!nk is an ongoing thought disruption series powered by FCM, the global TMC with challenger DNA.
The content provided on this site is meant to motivate you to think differently, influence you to make critical changes, and inspire you to take alternative approaches to traditional corporate travel management. Check back soon, as we’ll be refreshing this site regularly with new and exciting content, including on-demand video, webinar registrations, downloadable one-pagers and guides, and more. Scroll on, and get ready to Th!nk.
Insights Unlocked: Travel trends & forecasts Q1-2024
Curious about how we summed up Q1-2024 in a nutshell? At Th!nk 2024, our guests were treated to an informative discussion on travel trends with Felicity Burke, Director of FCM Consulting Asia Pacific. Tune in as our expert breaks down the latest insights and forecasts. This video recaps the data from our latest travel trends report and explains how it may impact you and your business.
Th!nk On-Demand
Check out what’s available for you to watch right now from our Th!nk library.
What is the value of a TMC in 2023?
What are TMCs worth anyway? We wrap up 2023 by asking the all-important question in the business travel industry: What is the value of a TMC in 2023? It’s a debate that surely stands the test of time as our regional leaders unpack challenging questions around differentiation, travel management, the travel experience and how the re-shaping of the industry has brought us to this point so far.
Account Management: strategic driver or glorified helpdesk?
In today’s world, are Account Managers strategic drivers, or just glorified helpdesks? With independent insights from FESTIVE ROAD that explore the evolving role of the Account Manager. Where do you stand on this hot topic? Read more in our latest taboo paper.
Corporate Travel without Barriers
When designing your travel policy, it’s easy to forget to make accessible decisions, especially if you aren’t a member of a marginalised group. But the truth is, you need to look at your travel program policies and operations through the eyes of all your traveller personas, whether they are people of colour, disabled, or neurodivergent.
It’s never too late to evolve your travel program for the better, so why not start now?
Account Management vs. Automation
There’s no doubt that there is a renewed emphasis on self-service when it comes to corporate travel. Online booking saves time and money, chatbots answer questions faster than a phone call, and TMCs are providing more and more self-guided support for onboarding and change management. This begs the question: Do we need human support in corporate travel anymore?
Why is Travel Management So Difficult Today?
Has the task of managing business travel recently become more challenging, or was it always this difficult? FCM also recognised the issues that customers and the industry at large were facing. So, we joined forces with BTN Research to conduct a survey of global travel managers, to address a straightforward question: What difficulties are you currently encountering - and how can they be solved?
Resources to keep you Th!nking
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