INSIGHT
ICYMI: Here are 4 things you didn’t know the FCM Platform could do
It’s no secret that the FCM Platform is changing the way we think about travel technology. It’s your single-entry point to your travel tech stack, unifying core travel tasks within a seamless user experience for all.
By now, you’ve probably explored a lot of what the Platform can do for you, your travellers, and your travel program. But even the most thorough explorers can miss something, so we chatted with our Global Solutions Engineering team to uncover their favourite not-so-hidden gems.
1. From highway to runway, access omni-channel chat
Travel is all about the get-up-and-go. One minute you’re booking flights on your laptop, and the next you’re checking your gate status en route to the airport. You already know FCM Mobile is the Platform in your pocket, but did you know that if a traveller starts a conversation with an FCM agent via our live chat functionality, they can pick up where they left off from another device? Forget being left hanging when a chat times out – travellers can restart the conversation when they need to, from where they need to.
2. The information travellers need, all in one place
For the frequent business traveller, timely trip updates and alerts are paramount. After being on the road for a while, many travellers find themselves with a library of apps just so they can keep up with what’s going on. But FCM has a solution for that – also found within FCM Mobile is a single feed that aggregates all key messages and push notifications. Flight delayed? It’s in the app. Safety alerts? Find them in the app. Need to send out mass updates to all your travellers? The app can make it happen for you, with the help of FCM’s digital assistant, SAM.
3. Reports that are as simple as query, click, go
Search engines are great. Every question we have has an answer in just a few taps. And it may seem like just a dream that your travel program reporting could operate the same way, but with FCM, that dream is a reality. You can turn analytics into action by simply prompting FCM Reporting with your burning travel queries: What is my cost per mile? What is my air travel’s carbon footprint? Are my travellers taking too many red-eye flights? What is the spend variance of my hotel program? The options are as endless as the questions you have.
4. A customised experience, whether you’re traveller, manager, or arranger
It’s important that your travel tech is feature-rich, so it covers all your travel needs (and wants!). But if those features overwhelm users when they log in, feature-rich can soon feel like a feature deficit. The FCM Platform lets you build custom landing pages per user type, or persona, to ensure that the information they need to do their job is served up first in an organised and seamless manner. So whether you want ‘My trips’, ‘My Company’, ‘Safety & Risk’, or ‘My Travellers’ to take the top spot when you log in, the FCM Platform has you covered.
Keen to learn more?
These are only just some of our team’s favourite features – there’s a whole lot more to discover. If you want to learn more about how the FCM Platform can support your travel program (and find out how to use some more fan-favourite functionality), reach out to your Account Manager today.