CASE STUDY

Driving effective change management with FCM Consulting

Flight Centre Travel Group (FCTG), a global travel services company, sought to drive greater efficiency within its day-to-day-operations and looked to FCM Consulting to facilitate a comprehensive and robust change management framework.

The challenge: Upgrading a legacy platform and support the migration of 2,500 employees across business units and regions to a new Customer Relationship Management (CRM) platform.

The result: Over the span of four months, the FCM Consulting Change Management team spearheaded the migration process, facilitating communication and hosting 90 training sessions across the globe.

Find out how they did it. Download case study.

 Communication the best for anything I have seen, lots of advance warning and all departments seem to have been considered.

- FCTG Employee

cover image for change management with FCM consulting case study

Flight Centre Travel Group (FCTG), a global travel services company, sought to drive greater efficiency within its day-to-day-operations and looked to FCM Consulting to facilitate a comprehensive and robust change management framework.

Over the span of four months, the FCM Consulting Change Management team spearheaded the migration process, facilitating communication and hosting 90 training sessions across the globe.

Find out how they did it.

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