Are you ready to Th!nk?
Welcome to Th!nk, your only stop for thought leadership that’s actually thought provoking. Th!nk is an ongoing thought disruption series powered by FCM, the global TMC with challenger DNA.
The content provided on this site is meant to motivate you to think differently, influence you to make critical changes, and inspire you to take alternative approaches to traditional corporate travel management. Check back soon, as we’ll be refreshing this site regularly with new and exciting content, including on-demand video, webinar registrations, downloadable one-pagers and guides, and more. Scroll on, and get ready to Th!nk.
Th!nk On-Demand
Check out what’s available for you to watch right now from our Th!nk library.
Webinar: AI, budgets and individualism in business travel
20 February 2025
Corporate travel will take on a whole new look in 2025, and that’s due to many factors: layover effects from 2024, transformative technology and AI, shifts in personal travel preferences, and ever-looming budget conversations. Our next Th!nk instalment sees futurist Dr. Poppy Crum join the FCM team to help you embrace these changes.
What is the value of a TMC?
What are TMCs worth anyway? We wrapped up 2023 and began 2024 asking the all-important question in the business travel industry: What is the value of a TMC? It’s a debate that surely stands the test of time as our regional leaders unpack challenging questions around differentiation, travel management, the travel experience and how the re-shaping of the industry has brought us to this point so far.
Account Management: strategic driver or glorified helpdesk?
In today’s world, are Account Managers strategic drivers, or just glorified helpdesks? With independent insights from FESTIVE ROAD that explore the evolving role of the Account Manager. Where do you stand on this hot topic? Read more in our latest taboo paper.
Measuring the impact of technology on the traveller experience
How has technology transformed the corporate travel and event experience? In this introspective discussion, expert panellists from FCM, FCM Meetings & Events, Aeromexico, and Delta Airlines unpack how advancements in travel technology have empowered travellers and travel managers alike to make better informed decisions, save time, deliver improved value, create incentive opportunities, and provide a unique event experience.
Becoming “Traveller-First”: Exploring the intersection of ESG and corporate travel
It’s true: travellers are now choosing comfort over cost, a major shift from the pre-pandemic mindset of chasing the cheapest fares. So how do incorporate and implement traveller wellness initiatives into your corporate travel and event policies? In this panel discussion, experts from FCM, FCM Meetings & Events, Aeromexico, and Delta Airlines discuss organisations’ responsibility of providing an ESG-powered programme.
Shape your travel strategy with tips from FCM Consulting leaders
What are the insights you need to shape your travel strategy? What if we told you we compiled them all into one convenient video for you to watch? It’s true – we gathered our FCM Consulting leaders to discuss the most hot-button travel topics of today. Want to know more about FCM Consulting and their insights? Check out the latest report here.
Why is Travel Management So Difficult Today?
Has the task of managing business travel recently become more challenging, or was it always this difficult? FCM also recognised the issues that customers and the industry at large were facing. So, we joined forces with BTN Research to conduct a survey of global travel managers, to address a straightforward question: What difficulties are you currently encountering - and how can they be solved?
Corporate Travel without Barriers
When designing your travel policy, it’s easy to forget to make accessible decisions, especially if you aren’t a member of a marginalised group. But the truth is, you need to look at your travel programme policies and operations through the eyes of all your traveller personas, whether they are people of colour, disabled, or neurodivergent.
It’s never too late to evolve your travel programme for the better, so why not start now?
Account Management vs. Automation
There’s no doubt that there is a renewed emphasis on self-service when it comes to corporate travel. Online booking saves time and money, chatbots answer questions faster than a phone call, and TMCs are providing more and more self-guided support for onboarding and change management. This begs the question: Do we need human support in corporate travel anymore?
Resources to keep you Th!nking
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