We’ve got new corporate travel management tech up our sleeve
Does managing corporate travel feel like more of a hassle than it should? Juggling multiple platforms, tracking expenses, and ensuring compliance can be overwhelming.
FCM is here to simplify your travel management. Or travel management 2.0 as we like to call it. The same great service with a techy twist is loading.
We're excited to introduce Productive Operations, a major technology upgrade project by FCM. It's designed to make life easier for our travel managers and, as a result, improve service for our clients in our corporate travel programme.
Making travel management smarter and faster
The core idea is simple: instead of our travel managers juggling multiple systems, they'll use a single, integrated platform that combines phone, email, booking, and customer management tools. This means faster service, better adherence to corporate travel policies, and more personalised assistance for travellers.
For your company's travel managers, it promises more detailed reporting and data and smoother processes. While still being rolled out, key parts like the new phone system (Genesys) and improved customer profiles are already in place, with more features on the way.
Why are we doing this? Because your needs are evolving, and we're committed to staying ahead of the curve. This isn't just an upgrade; it's a complete reimagining of how we can make your job easier and your travel programme more effective.
Mummy Mafojane, Productive Operations Leader spearheading this project, puts it best:
"We're bringing a productive edge to our travel managers that directly translates to enhanced service for our clients. This isn't just about keeping pace with the industry - it's about setting new standards. We're realising efficiency improvements we've discussed for years, putting us in line with global best practices and beyond."
What's in it for your company's travel managers?
All of this means you can manage your travel programme more effectively than ever before.
Turning routine into remarkable
"I'm thrilled about this tech upgrade because it's not just about improving our systems – it's about transforming how our managers work, which directly impacts our client service,” says Mummy.
First off, we're simplifying our managers’ day-to-day tasks. Instead of jumping between multiple systems, they'll have everything in one place. This means they can focus more on what matters: our clients.
We're also shifting our travel managers’ roles. With routine tasks automated, they can step up as true travel managers, offering expert advice and proactive service. It's about adding more value to each client interaction.
“What really excites me is the potential for better work-life balance. Many of our managers are working parents, and this efficiency boost means they can wrap up their work during regular hours. Happy travel managers naturally provide better service,” adds Mummy.
Lastly, our team will have instant access to all client info when they call. This means more personalised, informed conversations every time.
Continuous tech upgrades for continuous improvement
This isn't a one-time upgrade; it's an ongoing journey of improvement. The Productive Ops initiative is being rolled out globally over 2-3 years, with South Africa already benefiting from key components like Genesys, Agent Workspace, and Super Profile.
"When you choose FCM, you're not just picking a travel management company – you're getting a partner who's always looking to improve. This big tech upgrade shows how serious we are about giving our clients the best possible service,” concludes Mummy.
Contact us today to learn how our innovative travel technology can transform your experience, improve travel policy compliance and bring a new level of efficiency to your business travel programme.
By choosing FCM as your travel management company, you're not just getting a service provider - you're gaining a partner committed to optimising your entire corporate travel experience through advanced travel management solutions, corporate travel policy support and personal travel assistance.