CASE STUDY
Customers tap FCM expertise to meet duty of care requirements and boost savings
2021 has been a gift to humanity. After facing a challenging year, with the infusion of vaccines, the world has started to move again. With the Indian businesses back in action, the travel industry has their eyes lit up.
Serving with care
FCM has been at the forefront of travel resurrection., with duty of care a top priority. FCM was able to help its customers revisit the joys of travelling, using their humane touch in customer service. This included a professional and friendly service, and the most up-to-date travel information.
Money saving benefits
By sharing the soft benefits of FCM's corporate deals with clients, they could save 14% on their business travel. FCM also started monitoring fares at the time of ticket issuance. Through this, we were able to uncover lower airfare costs, saving clients 43% per ticket. An additional 25% savings was also generated through waivers and favours with our airline partners.
Customer feedback
FCM received 50+ appreciation mails from corporate customers from cities including Mumbai, Delhi, Bangalore, Ahmedabad, Chennai, Chandigarh, Hyderabad, Pune, Kolkata and Vadodara.
Feedback like this highlights the relationship that has been built with clients, and the value that has been consistently delivered. We understand that even though 2020 was challenging for them, 2021 will be better, especially when it comes to travelling.
Appreciate your support during the difficult times. You always attend the calls 24*7 and never say NO to our requests. You had supported us till midnight when we had to reschedule our international tickets during these uncertain times.
The team has done a fantastic job in a very challenging year. Both the Account Management and Operations team have done a tremendous job in surfing through difficult times and supporting our travellers in refunding tickets, repatriating hundreds of stranded travellers and providing tons of recommendations/support in an ever-changing onset.
I really wanted to sincerely thank you for your tireless efforts in ensuring that the travel experience for our employees and leadership is at par always. The recent few instances of arranging assistance for our leader and attending to the travel needs at odd hours shows your sincerity and endurance. Good job and keep up the same commitment going forward also.