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FCM, a global travel management company, is transforming its customer base with AI to enhance intelligence, creativity, and expertise. The company is utilizing generative AI initiatives, automating email itineraries, capturing leaked reservations, and coordinating travel requests. FCM's AI features address client pain points through integrated customer experience layers and interactive reporting, helping corporate clients stay ahead of the evolving travel landscape.
Flight Centre Travel Group has upgraded its 2023 fiscal year profit guidance, expecting underlying earnings between $295m and $305m for the 12 months to June 30, 2023. The new midpoint represents a 7% increase in underlying EBITDA and a $483m turnaround from the underlying $183m loss in FY22. Total transaction value (TTV) is expected to be around $22bn, with record TTV in corporate travel and $10bn in leisure.