INSIGHT
Three Travel Tech Red Flags to Avoid
While every corporate travel program will have a specific set of needs, there’s one thing for certain: they all need stable, flexible, and agile travel technology without unnecessary complexity. Technology should be here to support you and make your job easier, not harder. And with so many TMCs and travel tech vendors vying for your attention (and hard-earned money) it may be hard to sift through the noise and identify who can rise to the occasion.
We’ve curated the three red flags of an overcomplicated travel tech vendor so you can clearly identify who gets sent to RFP, and who gets sent a direct link to Complicated-AvrilLavigne.mp3.
1. They tell, don’t show.
Beware of the demo calls that lack originality. It’s very easy for anyone to demo the same three key points of their platform, but do they show you the features that matter the most to you and explain exactly how they will improve your travel program’s day-to-day operations? It’s very easy for anyone to tell you what they can do – it’s quite another thing to elaborate on what they can do for you.
2. It’s their way or the highway.
“We don’t integrate with that.” 
“You must use our booking tool.” “You can’t connect your third-party apps.” “We don’t share our APIs.” Need we say more?
3. They only provide self-service.
Yes, your travel tech should be easy-to-use and minimize the need for customer service escalations. But if a travel tech vendor’s SLA doesn’t provide any human support by live chat, phone, or email, then you aren’t partners in travel program transformation – you’re simply transactional. That doesn’t leave any room for innovation or iteration.
Yes, you can have it all.
Luckily for you, you’re on FCM’s website right now, and FCM doesn’t fly any of these red flags. Here’s what you need to know about us:
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We’re the antithesis to the inflexible
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We are proven changemakers
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We’ll become your favorite TMC