Outsourced Travel Resources
Whether you’re a busy travel manager or a company at the start of a travel programme strategy, you might find yourself in need of an additional set of hands. And not just any hands, but those of someone who knows the intricacies of business travel management, can make an impact quickly, and knows just what to do based on your business needs.
After assessing your set-up, priorities and unique situation, FCM Consulting will devise a strategy and recommend one of six options for outsourced travel management. This business travel management resource will fit seamlessly into your team. They'll alleviate the challenges outlined at the start of the project, whether that’s an administrative role, a fully outsourced team, or someone more strategic.
“There’s always a lot of demand for a travel manager’s time, from duty of care to increased communication, updating the travel policy, answering traveller questions and more. Getting more done without increasing your headcount means you can spend time being more strategic.”
Ashley Gutermuth, Head of Consulting, Americas
Enhance your travel team with these roles from FCM Consulting
Complete Travel Management
Suited to: Small and medium companies without a travel manager
Procurement and finance teams often oversee the travel programme, and require corporate travel expertise without the addition of hiring a full-time employee. With our Team of Experts approach, you’ll have an experienced travel professional to lead your programme along with a team of category specialists supporting them. You’ll get strategy and effective change management, along with the day-to-day tactical execution of the programme.
Their effort will flex and align with your travel spending and programme objectives to drive cost savings, enhance service, enhance safety, and promote sustainability.
Travel Programme Administration
Suited to: Travel managers/category leads who need more time to focus on programme strategy
Business travel management requires moving people and is a complex machine that comes with many questions from business travellers. With this option, we manage the day-day administration of a well-run travel programme, taking the high-frequency/low-value administrative tasks, so the company’s internal category lead is freed up to focus on strategy and overall programme results.
Online Booking Tool Management
Suited to: : Travel programmes requiring more proactive OBT management
We combine deep online booking tool expertise with the familiarity of FCM’s travel services operations to ensure seamless support for companies looking for a better OBT support solution. With the capability to manage OBT sites worldwide – changing messaging, updating travel policy, adapting supplier listings and more – this resource is invaluable to companies looking for a simple way to streamline their online travel programme.
Data Analyst
Suited to: Travel managers who need more data insight
Finding the trends and stories in travel expenses data is where programme priorities stem from. This solution combines travel industry and data modelling expertise to provide more than just simple top-line numbers. We deep dive into the hidden patterns of your travellers’ behaviour to identify new levers for managing compliance and leveraging volumes, resulting in delivering a better traveller experience that enhances your programme.
Customised Travel Resource
Suited to: Enterprises with specific travel and expense category requirements
Travel is often too big a category for someone to manage alongside their other categories. Depending on the scope of resources available within your team, you may require additional support in the travel & expense (T&E) space. With this option, you can decide where you need the additional support and bring an individual into your team. Their responsibilities will be customised to your specific requirements. Examples of this are an individual travel manager, a credit card administrator or an expense administrator.
Strategic Advisory
Suited to: Travel managers wanting to take their programme to the next level
When you’re busy making all the business travel programme decisions, there's little time to step back and think of the bigger picture. How could your programme improve? How can you keep abreast of best practices and have a strong network of business travel industry experts? With our Strategic Advisory option, our senior consultants spend time with you reviewing your programme data and requirements. They then carve out those opportunities and gaps to build your industry knowledge and ultimately, up your strategy game.
“FCM Consulting has been instrumental in helping launch and manage our newly consolidated travel programme. They advise, teach, and have a little fun in the process.”
New Travel Manager, medical technology company