Important Update: Changes in Malaysia Airlines Policies

Malaysia Airlines Berhad has imposed a new name correction policy and a new seat selection policy with effect from 11th June 2017.

1. New Name Correction Policy

Under this new policy, name correction is only permitted before ticket is issued. Reissuing of ticket against a different name is not allowed after the ticket has been issued by the travel agent.

The maximum total of 3 characters’ name change allowed before issuing of ticket is as follows:

a. Only one character in the “Last Name” column is allowed.

b. Maximum of two characters in the “First Name” and “Title” column is allowed.

Any name correction which exceeds the maximum total of 3 characters (which is currently permitted with a fee) is NO longer permitted.

The original ticket will be refunded as per the fare terms and conditions should there be a name change after the ticket is issued.

A new ticket has to be purchased with the correct name.

2. New Seat Selection Policy 

Charges will be incurred when customers secure their preferred seat at the time of booking or any time before check-in opens for Economy Class bookings.

Seat selection is complimentary for web check-in done within 48 hours before flight departure. 

This new chargeable service is not applicable for bookings on First Class, Business Class and Enrich Platinum member bookings.

Charges for the seat selection are as follow:

* Disclaimer: Malaysia Airlines Berhad reserves the right to vary the above mentioned rates as and when it deems fit.

You can contact your travel consultant or Malaysia Airlines' call centre at 1800 88 3000 or at +603 7843 3000 to perform the seat selection payment.