CASE STUDY
Dedicated account management to propel programme
About Aussie Home Loans
Since its establishment in February 1992, Aussie Home Loans has grown to become Australia’s leading non-bank retail financial services group, with operations spanning all Australian capital cities and major regional centres.
Following the acquisition of Wizard Home Loans in February 2009, Aussie now has a loan book worth close to $30 billion and has more than 250,000 customers being serviced 24 hours a day, seven days a week by Aussie’s mobile lending force of more than 800 mortgage advisers.
The Challenge
Aussie Home Loans wanted a dedicated travel and account manager to provide expert advice on cost savings and strategic travel management.
The Solution
As part of FCM’s strategic management of their programme, FCM leveraged its broad industry reach, industry experience and established supplier relationships to improve their supplier negotiations with major hotel and airline partners.
FCM also has helped the company to implement a new online booking tool that was easy to use and encouraged travel policy compliance through the use of Best Fare of the Day and Best Rate of the Day.
Additionally, Aussie Home Loans requires regular reporting and data analysis and employee traveller tracking to identify reasons for missed savings – FCM’s solution for the client was to implement reporting technology.
Results
As well as being a truly travel partner, Aussie Loans saw a change in behaviour and saved money.
Strategic travel management solutions tailored to their programme has actually reduced its transaction fees from 6.8% of its travel spend to 2.9%. Booking through our online tool has achieved travel policy compliance and reduced the number of travellers booking elsewhere. In fact, the tool helped create a corporate travel culture in the organisation that is geared towards cost savings.