Navigating Corporate Travel Change
Welcome to your Change Management Hub; your nonstop flight to business travel transformation
Undergoing change in your organisation, such as switching travel provider or implementing a new corporate travel policy, is one of the most important things you can do for your travel programme.
Delve into best-in-class knowledge when it comes to corporate travel change management right here.
Starting out
Google or ask your AI assistant "what is change management?", and you're bound to get different definitions, theories, and strategies to explain how enterprises can roll out large-scale organisational transformations.
Change management provokes either ire or inspiration. And to be frank, the ire isn’t entirely misdirected: according to McKinsey, 70% of all organisational change attempts fail.
Change is scary, not because of the process, but because of the unknown. It may be easier to stay comfortably in the status quo. But we all that procrastinating won’t lead to solutions, and it definitely won’t result in transformations.
Think of the positives!
This is just some of the results from successful change:
- Smoother transition to a new travel provider or system
- Less pushback from introducing a new travel policy
- Savings - financially and everyone's time
- Increased visibility and reduced leakage
- Improved traveller experience
Navigating corporate travel change: A how-to guide
Change is an opportunity, not a roadblock. To help illustrate this, we've developed a one-of-a-kind eBook that covers the strategies, tips, and real-world examples specifically aimed at corporate travel change management.

Chapter 1: Change is an opportunity
Our first installment dives into how embracing solution design over standard checkbox implementation will transform how you handle change. You'll also learn:
- How to establish a baseline assessment of your readiness to change
- The difference between standard change and solution design
- The top 3 change management success metrics to watch
Chapter 2: Taking the leap (we have your parachute)
In this installment of FCM’s Navigating Corporate Travel Change eBook, we’re moving on from change acceptance to change action. It’s time to discover the magic of ADKAR®-powered change, and how focusing on the impact it’ll have on your people will move your change project into that coveted 30% of change success.

Here’s what this chapter covers:
- An introduction to Prosci’s ADKAR® methodology with anecdotes for how it’s used in the corporate travel change world
- Tips on managing change for optimal results, including who to engage with and when
- How to incorporate a successful communications framework
Chapter 3: Staying agile
Congratulations, you've implemented an organisational change. You're done, right? Well, as it turns out, staying agile on day 2 of your implementation is essential to change success in the long term. In this part of the series, we'll walk you through how to achieve agility while staying ahead of change resistance.

What you'll learn in this installment:
- How to deal with adoption adversity
- Keeping travellers' voices heard and managers' inboxes uncluttered
- Embracing agility so that your programme maintains momentum
- Get the scoop on FCM and our change expertise
Further exploration
Take your knowledge to the next level with these bite-sized blogs.
FAQs on change management in business travel
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What is change management in business travel?
Change management is the process of updating your business processes, tools, suppliers, or strategy. Goals can vary, but ultimately, change management enables you to improve how your business operates, typically saving time and money.
In business travel, change management could mean switching to a new travel management company, changing online booking tool, adopting new approval processes, or rolling out a new corporate travel policy.
Change management often goes hand-in-hand with communication, as it's important to clearly communicate any changes to the right departments and colleagues.
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What’s the best way to communicate changes in travel booking platforms or vendors?
This is one example where you will need structured change management which includes a detailed communication plan.
Your communication plan needs to consider factors such as:
- Channel: Does your organisation prefer email, a workplace social platform, or something else?
- Personas: Will everyone in the business get the same message, or might it need to be tailored to certain groups?
- Timing: Consider different stages of the roll-out, or even events in the wider business to maximise your exposure. If it's a major time of the year, such as the day of financial results released, you won't get as much attention.
- Wider business goals: Your changes need to be integrated into your company's culture and ways of working to feel natural. Consider other communication due to go out at this time.
FCM Consulting can help you with a broader change management and communications strategy.
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What is the Prosci ADKAR model for change management?
There are various change management frameworks out there, including the 5 Cs (Clarity, Communication, Collaboration, Culture, and Commitment) and 4Ps (Purpose, Picture, Plan and Part).
In the Navigating Corporate Travel Change eBook, we focus on the ADKAR model. ADKAR stands for:
Awareness, Desire, Knowledge, Ability, Reinforcement
Download the Navigating Corporate Travel Change eBook for tips on applying this framework to your next travel programme change management project.