Navigating Corporate Travel Change
Welcome to our change management hub, your nonstop flight to business travel transformation
Undergoing transformational change is one of the most important things you can do for your travel program; but you may not know where to start. We’ve consolidated all the best-in-class knowledge when it comes to corporate travel change management right here. We’ll update this regularly as we develop more resources!
Starting out
If you Google "what is change management," you're bound to get hundreds of different definitions, theories, and strategies to explain how enterprises can roll out large-scale organisational transformations. Change management is a monolith in the enterprise/enterprise+ sphere, with the phrase provoking opposite reactions: ire or inspiration. And to be frank the ire isn’t entirely misdirected: according to McKinsey, 70% of all organisational change attempts fail.
Change is scary, not because of the process, but because of the unknown. Even if you’re not happy with some facet of your travel program, it may be easier to stay comfortably in the status quo. But we all know common sense dictates that procrastinating won’t lead to solutions, and it definitely won’t result in transformations.
Let’s take a breather and focus not on the negatives that require change, but the positive things that will result from change: decreased process redundancies, savings, increased visibility, reduced leakage, improved traveler experience, improved sustainability…honestly, depending on your change goals, the list can go on!
Navigating corporate travel change: A how-to guide
Change is an opportunity, not a roadblock. To help illustrate this we've developed a one-of-a-kind eBook, released in 3 parts, that covers the strategies, tips, and real-world examples specifically aimed at corporate travel change management.
Chapter 1: Change is an opportunity
Our first installment dives into how embracing solution design over standard checkbox implementation will transform how you handle change. You'll also learn:
- How to establish a baseline assessment of your readiness to change
- The difference between standard change and solution design
- The top 3 change management success metrics to watch
Chapter 2: Taking the leap (we have your parachute)
In this installment of FCM’s Navigating Corporate Travel Change eBook, we’re moving on from change acceptance to change action. It’s time to discover the magic of ADKAR®-powered change, and how focusing on the impact it’ll have on your people will move your change project into that coveted 30% of change success.
Here’s what this chapter covers:
- An introduction to Prosci’s ADKAR® methodology with anecdotes for how it’s used in the corporate travel change world
- Tips on managing change for optimal results, including who to engage with and when
- How to incorporate a successful communications framework
Hot off the press: Chapter 3!
Congratulations, you've implemented an organisational change. You're done, right? Well, as it turns out, staying agile on day 2 of your implementation is essential to change success in the long term. In this part of the series, we'll walk you through how to achieve agility while staying ahead of change resistance.
What you'll learn in this installment:
- How to deal with adoption adversity
- Keeping travelers' voices heard and managers' inboxes uncluttered
- Embracing agility so that your program maintains momentum
- Get the scoop on FCM and our change expertise
