Posted 24th January 2020

FCM Travel Solutions has triumphed at the prestigious 2020 Business Travel Awards winning the top accolade of ‘Travel Team of the Year’ together with the travel management company’s client RSA Insurance plc.

Organised in conjunction with Buying Business Travel Magazine, the Business Travel Awards recognise and celebrate the achievements of the travel industry’s leading businesses, teams and individuals, who have performed outstandingly in their chosen field over the last 12 months. 

Each year categories are carefully chosen to reflect the range of areas and skills that lie at the heart of a successful travel firm or department. The independent panel of judges, made up primarily of business travel buyers, devote a considerable amount of their valuable time, to review and mark each entry in order to identify those worthy of winning one of these highly valued awards. The rigorous entry process requires a detailed written submission and extensive supporting documentation

The FCM/RSA Insurance plc Travel Team have rejuvenated RSA’s entire travel programme over the last 12 months. Many travellers were previously booking their own flights and hotels outside of policy because they had lost faith in the incumbent TMC due to poor service levels and outdated technology solutions.  RSA procurement was previously inundated with complaints from unhappy travellers and bookers. Thanks to working in partnership to bring unprecedented consistency and professionalism to the whole travel programme, the FCM/RSA team has succeeded in ensuring vastly improved traveller and booker satisfaction levels. They also introduced innovative technology, created impressive efficiencies and when tasked with reducing RSA’s overall travel spend by 11%, they achieved a 13% reduction, ensuring significant cost savings. 

The judges praised the FCM/RSA Travel Team saying: “Working with RSA Insurance, FCM showed a holistic approach and a good understanding of their client – leading to good results. Judges also felt the pair were a winner as it was a perfect example of technology transforming the travel experience for the better.”

Graham Ross, UK General Manager FCM Travel Solutions said: “This is an incredible honour for FCM to win the Travel Team of the Year category with our client RSA Insurance plc. It is a tribute to the dedication and innovation that the whole team has shown in rejuvenating RSA’s travel programme and delivering outstanding results.”