Hotel Program Management
Many organizations aren’t optimizing their hotel spend and using volumes to their advantage. FCM Consulting has the market insights, data analysis, contacts, technology, and decades of experience to navigate you through the complexities of the global hotel market, with your goals in mind.
Our experienced team will scope out your opportunities and research what your current hotel program looks like before creating a forward plan and recommendations for a hotel RFP and ongoing solutions. Whether it’s to renegotiate rates or find hotels that truly match your travel patterns or aligning with traveller or sustainability requirements, FCM Consulting will continuously find solutions to maximize your hotel program performance, reduce leakage and deliver an ROI.
“The hotel market is complex and market conditions are complicated. That’s why many organizations turn to us to help with their hotel contracting and negotiations; we know who to speak to and the right solutions to elevate your hotel program with our tried-and-tested methodology that works, every time.”
Rachel Newns, Head of Program Management EMEA at FCM Consulting.
Discover hotel sourcing optimisation with FCM Consulting
Hotel program diagnostic
Our business consultants will conduct a diagnostic of your hotel program to assess its performance and your organization’s needs. Customized reporting will demonstrate a clear plan forward with specific recommendations, from cost control, traveller requirements, coverage, and best-fit suppliers. For ultimate success and relevance, FCM Consulting will also reference against global trends such as carbon emissions, social diversity, inclusion, community engagement, and wellbeing initiatives.
Benchmark your hotel rates
Using internal and external data, our business consultants will demonstrate how your hotel program compares to others. You’ll receive city and hotel-specific data that considers rates, amenities, cancelation terms, room inventory, compliance, and further analysis. Our global reporting can be applied to ongoing program management and drive strategic decisions around your hotel suppliers, often leading to greater flexibility on cancelation conditions, ancillary inclusions, and commercially viable discounts.
Maximize your next hotel RFP
FCM Consulting will run your hotel RFP and ensure a high percentage of hotel participation; positioning your organization so it stands out in the market. A fully-managed RFP with our business consultants includes competitive rates, supplier negotiations, measurable savings, hotel directory, rate auditing, and a plan to drive compliance, all making it a low-touch travel category for travel managers. We’ll focus on some of the often-overseen details such as food and beverage spend, long-stay options, and MICE.
Optimize your hotel policy
If it’s time to refresh travel allowances globally or your program compliance needs to be improved, our consultants can evaluate your current policy, benchmark it, and scenario-model possible changes to assess the financial impact and optimal outcomes. They’ll check for alignment between the policy, booking process, and your supplier contracts, then recommend a framework to change the policy, OBT, or supplier contracts.
Ongoing hotel program management
FCM Consulting’s work doesn’t stop with the sourcing process. We’ll utilize our years of experience and strong hotel relationships to continuously manage the hotel program. If you experience challenges, our business consultants have exemplary industry contacts who can assist in solutions. We'll highlight areas that need attention to get the best out of your program. If your requirements change throughout the year, we will continually source properties to leverage program coverage and savings.
“The RFP…involved an inordinate amount of work by FCM Consulting. The outcome is a comprehensive hotel program which we are confident will deliver on the KPIs set out at the beginning.”
- Procurement Buying Group
FCM Consulting Insights
Customer Success Stories
Realigned hotel program
An infrastructure services business already had a hotel program but was looking for higher compliance. FCM Consulting took on the request for proposal (RFP) process and RFP responses from potential suppliers, resulting in thousands in savings.
Increased traveller buy-in for hotel program
Hotels are a big spend category for this client. It was important they contained costs, negotiated ancillaries such as Wi-Fi and improved compliance. Getting traveller buy-in was crucial for the strategy.