Join the ranks of global businesses who have elevated their travel experiences with us.
You’ll always have a safe landing with FCM
Empowered Travel Management
Acquisitions and market changes outside of your control bring uncomfortable uncertainty. And constantly reacting to unwanted change gets costly. FCM is the industry’s proven changemaker, generating onboarding satisfaction ratings of 96%. We have a plan, and we make travel manager’s superheroes when we share our secrets.
Empowered Data Analysis
Data-driven? That’s so 2023. In 2024, we’re all for data empowerment. Your travel data should inspire action, not force it. That principle inspired us to build 600 illustrative reports, bolstered by predictive analytics, setting travel managers up for success from the get-go. Just think of FCM as your very own crystal ball.
Empowered Traveller Experience
Our personalized and regional support structure ensures that your travellers' calls are answered quickly and by someone who understands their needs (our 95% SLA average speaks for itself!). Coupled with strategic Account Management, which sports a 4.7 customer satisfaction score, you’ll always have the support you can rely on.
This effort [to evolve] continues so we need [FCM] to structure the program nimbly enough that changes down the road are simple to execute.
Toyota Motor North America wanted to reimagine what was possible with their travel program. Before FCM, they struggled with expense errors, slow data delivery, and global inconsistency.
After a robust collaboration, Toyota:
- Had four OBT subsites
- 10 instances of the FCM Platform
- A custom Chrome integration
- 2,572 employees trained new global processes
Bechtel Corporation travellers had feedback for their travel program: Why couldn’t they get the same booking experience with business travel as they did with retail? Cue a transformative partnership between Bechtel, FCM Consulting, United Airlines, and SAP Concur to build a first-of-its kind NDC pilot program.
We’ve done some great things, and there is still more work ahead, but we do want to share what we’ve accomplished, all through the cooperation of partners.
From the very beginning, we talked through our focuses and implementation plan with FCM. The team were super agile. They knew what was really critical to get this up and running, and what could wait.
JTI had a fragmented travel policy with 16 TMCs across the world operating in more than 80 markets. They had one major TMC but when it came to service and attention, JTI felt like a small fish in a big pond. So, when they went to RFP, they chose FCM to get the job done. After JTI was live with FCM:
- 52 markets live in just 10 weeks
- Reporting was enhanced and opened up visibility
- VIP service was revitalized with extra emphasis on Geneva HQ
We're built for your success
A travel partner that's globally connected, smart with your money, and powered by people you can't help but like. FCM is a TMC unlike any other you've worked with.
My account managers have been phenomenal. They have shown me a number of different opportunities and ancillary tools that we can look at to optimize our program.
Tracy Stueve, Sr Director Finance Talent & Projects, World Vision International