FCM Travel Hailed North America’s Leading Travel Management Company at the World Travel Awards

September 14, 2023 – FCM Travel has been named "North America’s Leading Travel Management Company" at the prestigious World Travel Awards during a star-studded ceremony in St. Lucia.

Acknowledged as the ultimate accolade, the annual World Travel Awards celebrate and reward excellence across all sectors of the global travel and tourism industry, and FCM has been a consistent winner of the award.

With votes cast from industry professionals, media, and consumers worldwide, the flagship large market business travel arm of Flight Centre Travel Group is thrilled once again to come out top.   

“We’re incredibly proud to be recognized as North America’s leading travel management company in this highly contested category,” said Billy McDonough, President, FCM Travel Americas.

“Travel is back, and the fact is, stepping foot on an aircraft is now a necessity rather than a luxury for a business to be successful – that’s evidenced by global seat capacity for 2023 being just 2.8 percent down on the number offered back in 2019.

“Domestic air travel demand in particular is strong in most major markets. Airline competition, airline and airport staffing capability, economic climate, leisure travel discretionary spending, and corporate travel budgets are shifting some of the influences of airline supply, demand, and pricing.

This award is testament to our continued commitment to give our customers maximum control, choice, and ease in their travel management arrangements. Critically, it reflects the outstanding efforts of our teams across the nation in keeping clients closely connected with FCM Travel.

A winning combination of accelerated investment in technology and enhanced account management tailored to each client’s locality underscored FCM’s superior capabilities in delivering outstanding products and service in an evolving travel landscape.

“It was a year when flagship corporates ramped up their travel once again – alongside major account wins such as Shell – and exciting innovation in the technology space with FCM Extension and advancing our use of AI for an improved customer experience,” said McDonough.

“Our winners are stellar examples of tourism excellence, and I congratulate each and every one for helping to raise the collective benchmark," said Graham Cooke, Founder, World Travel Awards.