ISO 31030:2021 and what it means for business travel
ISO 31030:2021 is a new global benchmark for travel risk management that was released in late 2021, and is meant to help organizations prepare, monitor, and respond to critical incidents impacting their traveling workforce.
Read on to learn about ISO 31030:2021, how you should prepare for this new standard, what FCM can do to help, and resources for further learning.
What is ISO 31030:2021?
According to International SOS, ISO 31030:2021 "provides a structured approach to the development, implementation, evaluation and review of a travel risk management policy and program, as well as an assessment and treatment of travel risks. These range from events such as a road accident, or a health incident, through to disease outbreaks, epidemics, natural disasters, as well as conflict, crime, security, health (including mental health) of travelers, and adversely affect the outcome of their travel objectives."
What could some of the recommendations look like?
Every company is different. Where the standard will help is to bring clarity to gray areas in travel and to streamline your processes. Some actions your organization may decide to explore after undertaking the benchmark include:
- Evaluating your traveller tracking tools and ensuring they are fit for purpose.
- Establishing pre-travel authorizations including who approves and which system/process should be used.
- Conducting a travel risk assessment to identify, analyze, and evaluate threats and hazards on work trips.
- Assessing the level of risk of your accommodation and transportation providers.
- Refining communication and advice for travellers ahead of their trips.
- Performing medical and mental health checks on travelers before and after travel.
What tools does FCM have to comply with ISO 31030's framework?
Safety & risk reporting: Easily gather information on all of your travellers' whereabouts, schedules, departures, and any other metric you need to ensure traveler safety.
Travel alerts: Things can change in an instant. We notify you of all evolving safety risks by email and through the FCM Platform on desktop and mobile, giving you seamless tech to help you make on-the-go travel changes.
Safe booking: The FCM Extension allows travel managers to create custom safety and risk messaging for travellers during the booking process, ensuring end-to-end compliance.
24/7 Support: We have your traveller’s back, no matter what happens on the journey. Our travel experts are on call at all hours of the day, ready to lend a hand.
Expert knowledge: With years of experience, our team has developed crisis communication frameworks, travel risk management policy guidelines, business continuity guides, and more resources to help our customers develop their travel risk strategy.
Access to 3rd party risk providers: FCM has a network of 3rd party risk management suppliers, private-public partnerships, insurance, sustainability, and other valuable relationships to support end-to-end travel needs and duty of care requirements.