FCM leaders share their insights

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WATCH: Travel Paused, Progress Didn't: FCM Leaders Share Their Thoughts

Standing in a convention hall buzzing with thousands of voices, a situation that many wondered if they’d ever experience again, Billy McDonough, President of FCM Americas, starts with this: “[During the pandemic] we didn’t really pause. We utilized the downtime […] to fast track some of the developments that were already scheduled […] and accelerated the deployment of our technology platform – all things that were in line with making the customer experience better.”

And that’s been FCM’s resolute stance for going on two years. Call it a vibe, call it an ambience, call it whatever you want – it was a palpable energy surrounding the FCM team at GBTA 2021.

An enduring commitment to growth

It’s one thing to reflect on the past, but it’s another to ruminate on what’s ahead. Charlene Leiss, President of Flight Centre Travel Group Americas (FCTG is FCM’s parent company), has some refreshing predictions. “What does the road ahead look like for FCM and our sister brands? It’s probably the most exciting time in the entire history of FCM because we’ve come to market with not only new branding and new imagery that speaks to who we are, but our strategy as the alternative player in the market really has never been more resonant.”

In a world where reliance on technology to manage both our corporate and personal day-to-day is paramount, FCM identified the gaps that currently exist is enterprise travel technology and then sought to fill those gaps by building a one-of-a-kind, proprietary travel management platform. “With the FCM Platform, we’re allowing [travel managers] the flexibility of choosing the tool that works best for them across the board and really wrapping all of that in a pretty seamless user experience,” said John Morhous, Chief Experience Officer at FCM. “Travellers have a best-in-class, very consumer-grade look and feel for how they’re actually managing their travel.” The FCM Platform pilot program launched in Fall 2021 and will be available to the wider market as of March 2022.

A promising future

With each day, this goal to outpace the speed of business even during the most trying of times has paid off.

Travel is really bright at the moment, so we’re seeing recovery of double-digit growth month-on-month for the last half of the year, which has been really encouraging.

- Billy McDonough, President of FCM Americas

FCM plans to keep this momentum up through 2022 and beyond as we launch more features for our FCM Platform and deliver it to wider markets, continue our reputation as client support role models, and set the standards for what it means to be a TMC post-pandemic.

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insight

WATCH: Travel Paused, Progress Didn't: FCM Leaders Share Their Thoughts

An enduring commitment to growth

A promising future

If you’re ready to discover the alternative and become the next person to join our Travel Hero ranks, contact us today for a demo.