Case Study
Top Home Furnishing Group modernises their travel program to achieve 70% uptake
Key Highlights
Background
Operating in a competitive, complex and rapidly evolving market, the client is a home furnishing giant who is committed to delivering best in class products and processes through its operations. When it came time to review their travel program, FCM worked with their team and identified several key goals that they wanted to achieve:
- Modernise and rationalise the program
- Move to online booking
- Improved compliance to policy
- Raise cost efficiencies
- Employ productivity boosting technology
In short, both teams wanted to create a program that was built on strategy and went beyond the status quo.
Challenges
- Booking behaviour was a key challenge that was identified. Several booking practices were in place prior to the review and ad-hoc bookings by users was the norm.
- Existing technology solutions were identified as outdated and in need of improvement. For a business built on face to face relationships, moving users to an online booking program presented a challenge.
- In modernising a program, gaining organisational buy-in was integral to the success of this project.
Strategy
FCM began the process by applying its Magnify program methodology, through which they were able to take a granular look at the entire travel program and business and identify areas of potential improvement. Actions put in place as a result of this review included:
- Implementation of a full technology stack including Online Booking Tool
- Improving visibility with enhanced technology such as dashboards and stronger strategy and policy frameworks.
- Maximising the company’s spends and contract conditions with a selection of suppliers to deliver a cost neutral programs that reduced spend and booking fees.
“A big thanks to FCM for making self-booking a reality. It’s been a long journey, almost 6 months, but we have launched the tool successfully with their support and team effort. Please continue to support us with your services to make the travel management program a success.” – Travel Coordinator
Results
- Industry leading streamlined program applied
- Online booking implemented and established as default booking method
- 70% user compliance observed
- Over INR 4 lakh savings achieved in 1st quarter post Online tool implementation
- Improved user experience driven by advanced travel technology