CASE STUDY
Customers tap FCM expertise to meet Duty Of Care requirements and boost savings
2021 has been a gift to humanity. After facing a challenging year, with the infusion of vaccines, the world has started to move again. With the Indian businesses back in action, the travel industry has their eyes lit up.
Serving with Care
FCM has been at the forefront of travel resurrection. The company made the duty of care their top priority. FCM was able to help its customers revisit the joys of travelling, using their humane touch in customer service.
Benefitting the Customer
It was important that corporate clients don’t suffer. FCM understood this proposition. Just by sharing the soft benefits of FCM Corporate Deals with clients, they could save 14% on their business travel. This was not all. FCM smartly managed to give some more discount to its customers. They started monitoring fare at the time of ticket issuance. Through this, they managed to get lower fare at the time of air ticket issuance, and their clients massive 43% savings. An additional 25% savings was generated through waiver/favour.
Customer Feedback
With over 50+ appreciation mails this year from corporate customers from cities including Mumbai, Delhi, Bangalore, Ahmedabad, Chennai, Chandigarh, Hyderabad, Pune, Kolkata, Vadodara meant that FCM started leading the resurrection of the corporate travel industry. Some customers noted:
Appreciate your support during the difficult times. You always attend the calls 24*7 and never say NO to our requests. You had supported us till midnight when we had to reschedule our International tickets during these uncertain times.
The team has done a fantastic job in a very challenging year. Both the Account Management and Operations team have done a tremendous job in surfing through difficult times and supporting our travellers in refunding tickets, repatriating hundreds of stranded travellers and providing tons of recommendations/support in an ever-changing onset.
I really wanted to sincerely thank you for your tireless efforts in ensuring that the travel experience for our employees and leadership is at par always. The recent few instances of arranging assistance for our leader and attending to the travel needs at odd hours shows your sincerity and endurance. Good Job and keep up the same commitment going forward also.
Feedbacks like these highlight the relationship that has been built with clients, along with examples of how value has been consistently delivered. We understand that even though 2020 was challenging for them, 2021 will be better, especially when it comes to travelling