Not all heroes wear capes:
FCM construction and engineering wizard Steven Bracchi
Saving clients and travellers time, hassle and cost
FCM Superstar and Head of Account Management, Steven Bracchi has been with FCM for almost 12 years, and has worked within the world of travel for over 17 years. His biggest joy? Witnessing clients' success. With a decade of dedication, Steve embodies expertise, ensuring every journey is a triumph for our clients, travellers and our team.
I feel the overall success of our clients is due to strong relationships between key consultants and travel bookers. We work together and have open communication between both parties if and when something is not working, as well as regular communication on upcoming work volumes.
Clearing hurdles & creating solutions
We help our construction and engineering clients quickly and efficiently with consultation and ideas to solve their travel management problems.
There have been some massive hurdles that we have really helped clients overcome from cost, opportunity, servicing, analysis of airfares and routes, and then finding the right mix.
We just helped a client navigate and eliminate general travel friction and noise by moving from a relatively central booking process to a slightly less complex and self-servicing pilot booking. This has made it easier for bookers and travellers to make the most informed decision.
It's ultimately about expert servicing and getting our client's workforce to their worksite in a safe manner and in a timely manner, with less disruption.
Getting travellers on site, safely
What's important to construction and engineering clients is getting their travellers on site safely and on time.
There's constant change in the construction and engineering world, which is normal, but updating and delivering itineraries and information within a speedy time frame is essential to ensure that we're achieving those quick changes and ultimately ensure that their travelers are on site quickly, effectively and safely.
We've had to come in guns blazing and get travellers out of a tricky situation, or get executives, their team and their medical team over to a site at the last minute. We’ve even had one of our clients have an
incident on site. We just dropped everything and got everyone we could and needed to get on site. Afterwards we received a personal letter from the CEO to our team thanking us for our service.
There's a lot of situations like that where we do have to step in and help people who are stuck. Our team, our managers and operations staff are very humble. They think helping our clients out in sticky situations is just day-to-day.
Our teams are flexible and nimble and put resources where they need to be to ultimately achieve timely, reliable and safe workforce movements. We are constantly reviewing and analysing airline safety measures, and ensuring we mitigate risks too.
A partnership
FCM loves to work as a partnership with our clients based on insight, trust, direction, and transparency.
One of our legacy customers – a client for over 15 years with thousands of FIFO travellers – really nurtures that collaborative and mutual relationship. They want to make sure they've covered all considerations where others might not invest that time and energy and effort to connect and share. It's a two-way street.
Our team have also visited the site and got a real insight into what site life is about and the pressures that travellers experience. That has really helped our team to provide better service and better understand when there's someone at the end of the phone, what they're dealing with and what they need from us, so we can react correctly and understand their pressures, which is brilliant.