INSIGHTS
Creating seamless travel with Anthony Lopez
Travelling from leisure to corporate
For over a decade, Anthony, FCM Team Leader, has been an unsung hero at Flight Centre Travel Group. From curating dream holidays in his early years to ensuring corporate traveller's smooth arrival, Anthony's dedication to customer service is unmatched, going the extra mile every time.
"Ever since I started at Flight Centre Travel Group, I have made it my mission to work closely with our clients to understand their individual needs, build rapport, and deliver consistent service they can trust.”
Crafting bespoke itineraries and guiding clients through every step of their travel journey is in Anthony’s DNA.
“At FCM Travel, our travellers shouldn't have to sweat the small stuff. It’s my role and my team’s, to take care of the little details so our clients can focus on their objectives, regardless of their destination."
Unpacking customer needs
Building travel around clients’ needs is big business for Anthony and his team. No matter the industry or background, it’s all about staying ahead of the game.
“My team and I pride ourselves on delivering the same high level of service to everyone. Whether it's a multinational corporation, government, or a local community group, our clients know they can rely on us to meet their needs, no matter the challenge.”
It all starts with forming lasting relationships built on trust and reliability.
"By understanding our clients and anticipating their needs, my team and I are able to streamline the travel process and eliminate hassles. It's about working together for mutual success, focusing on flexibility and attention to detail."
Navigating turbulent situations
With a wide range of clients from industries across not-for-profits, community groups, government and education, Anthony and his team have seen it all. Some of Anthony’s proudest moments involve him and his team dropping everything for communities in need.
"In times of crisis, like natural disasters, our team springs into action to ensure that essential personnel reach their destinations swiftly and safely. But, it's more than just booking flights and accommodation – it's about understanding the urgency of the situation, being part of the bigger picture and finding solutions.”
"Sometimes, these events are in small towns, with minimal accommodation, flight times, and hire cars. My team and I need to navigate all of this to make sure these people can get to where they need to go to help the community. It's a dedicated effort, it's fast-moving, and it's all hands on deck — but it's worth it."
Clocking the kilometres with clients
From coordinating travel for large groups to managing complex itineraries, Anthony and his team can get you there.
"I love hearing from clients, especially when they name-drop my employees and tell me how someone from my team went above and beyond to meet their needs. The level of dedication to delivering the best service isn't just from me, it's from my whole team and it's our way of working."
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