CASE STUDY
An agile approach to corporate travel at ANZ
The Australia & New Zealand Banking Group (ANZ) is a titan in the global financial sector. Based in the APAC region, the firm has a presence in 32 countries with more than 13,000 travellers. ANZ came to FCM with the challenge of building a streamlined, traveller-focused program.
The challenge
ANZ required a corporate travel program that not only reflected its core values but also instilled trust and empowerment in its business travellers. What adjustments needed to be made to meet that challenge? It was clear that a strategic pivot would be required to ensure the program's alignment with ANZ's ambitious goals.
Strategic collaboration with FCM
FCM appointed an experienced account manager to lead the change management process. This account manager worked with ANZ to develop an Agile project team. Agile is a project management approach where teams work in short cycles, focused on continuous improvement, collaboration, speed, and high-quality results.
The team embarked on a journey of collaborative workshops designed to integrate direct traveller feedback and realign the travel program with the bank's strategic vision. A change management process was deployed to complete this transformational project on time and within budget.
An award-nominated travel program
The Agile-led approach yielded significant results. With consultation from ANZ’s account manager, corporate travel policies were overhauled for clarity and effectiveness, gaining strong support from senior leadership. FCM was able to guide the travel program to remarkable enhancements in critical areas:
- Simplification of travel approval processes
- Improved program compliance and visibility
- Increased adoption of online booking tools and preferred suppliers
- Traveller satisfaction of 96% across the global organisation
This partnership between ANZ and FCM did not go unnoticed, earning nominations for Travel Program and Supplier of the Year awards.
Uniting corporate travel with organisational values
The partnership between ANZ and FCM showcases how the power of collaboration, strategic thinking, and change management, can truly redefine a business travel program. Aligning your organisation’s program with its values can significantly enhance the traveller experience and deliver tangible results.
Partner with FCM to harness the full potential of your travel management strategy. Let’s talk.
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