CASE STUDY PART 2
52 countries live in 2 months with JTI
JTI (Japan Tobacco International) had a fragmented travel policy. Sixteen TMCs across the world, operating in more than 80 markets. They had one major TMC but when it came to service and attention, JTI felt like a small fish in a big pond.
It was time to go to RFP. An RFP that saw Mike Potter, Travel Services Director and Nichola Rimmer, Global Category Manager Travel & Events flip the RFP process on its head, with support from Jo Lloyd of travel consultancy Nina and Pinta. But that’s another story, that you can read here.
This story starts when the major incumbent TMC served JTI just 90 days’ notice with zero flexibility. How were the team going to get 72 countries live in such a short time?
On top of the short notice, Mike and Nichola were facing internal pressures as part of a relatively new indirect procurement function at JTI. This was their first major global change initiative.
Download the case study to discover key elements that drove this epic implementation, including:
- Prioritisation project
- Senior alignment
- A Wonder Woman of an account manager
- Unwavering support from very honest conversations
- Whether the team reached the target!
- What's next
“From the very beginning, we talked through our focuses and implementation plan with FCM. The team were super agile. They knew what was really critical to get this up and running, and what could wait"
- Nichola Rimmer, Global Category Manager Travel & Events