PRESS RELEASE
FCM Travel named Customer Champion by Australian Financial Review
7 November 2024 – FCM Travel (FCM) has been recognised as a Customer Champion by the esteemed Australian Financial Review (AFR), an accolade that celebrates the large-market travel management company’s excellence in creating significant value for both customers and shareholders.
The announcement places FCM among the top organisations in Australia and New Zealand, renowned for their distinctive approaches to business and exceptional service delivery, and FCM attributes its success to its exceptional people.
According to the Australian Financial Review, the Customer Champions list established leaders in creating value for customers and shareholders, across ASX200 companies, multinationals, new businesses and government agencies.
“A Customer Champion is an organisation that excels in creating significant value for customers and shareholders and has established distinctive ways of doing business in comparison with peers,” the AFR said.
“Qualifying entries were evaluated against the three dimensions that define a Customer Champion: the ability to deliver distinctive customer value, the ability to deliver attractive shareholder value, and a distinctive approach to doing business."
FCM General Manager ANZ Renos Rologas said the company was honoured to be named a Customer Champion by the Australian Financial Review, which was credit to the FCM team.
“This recognition underscores our commitment to delivering a market-leading value proposition that transcends price,” Mr Rologas said.
“Our people truly deliver a market-leading value proposition, not solely recognised within the travel industry, but also by the Australian and New Zealand business community at large.
“This is a direct reflection of our extraordinary team, who have been responsive to market conditions and are focussed on creating opportunities for customer connection.
“Recognition such as this is only made possible thanks to our wonderful people who are dedicated to creating remarkable travel experiences for our customers.
“We’re immensely proud of our ability as an organisation to listen to the needs of our customers and invest in important technology, both to best-equip our people and to provide our customers with a highly productive, seamless and innovative response to business travel.
“Our significant buying power and negotiation prowess gives us a competitive edge, giving our customers access to the widest choice of travel content in the global market. This is proven by our management of tens of millions of flight bookings, hotel room nights, car bookings and rail transactions every year.
"We have a customer-centric approach focused on consistent service capability, experience-led proprietary technology, relevant content and choices for customers, and enhanced visibility that empowers decision-making.
“We also must thank our customers for our strong relationships with them and their loyalty to us – it’s recognition such as this that gives them the confidence that we’re doing everything we can to be better than we’ve ever been, whether that be the service we provide, or the technology we can offer.
“It’s truly humbling that we’ve been acknowledged in this manner, and I couldn’t be prouder of our people, of whom we owe our success.”