CASE STUDY
Empowering global consolidation
A cohesive unit from day dot
This large international company goods organisation’s onboarding with FCM Travel is a tale of true collaboration and team empowerment, through clear communication and well-defined scope.
With 80+ countries to go live over a six-month period, the team moved efficiently with solutions to consolidate and globalise the client’s travel programme.
Standardisation around the world
FCM’s Solution Design team dove into the business requirements through workshops and extensive information gathering across 19 incumbent suppliers. This resulted in a robust blueprint for onboarding, enabling clear communication and an understanding of challenges from the outset.
Deploying integrated tech like FCM Platform, Concur Travel, and the policy-driven FCM Extension helped to build out a cohesive global ecosystem.
The six-month implementation transformed the programme’s prior fragmentation into true global alignment, delivering:
- Standardised payment methods across markets
- Enhanced duty of care capabilities through unified traveller tracking
- Comprehensive global reporting for data-driven decisions
- Regional expertise through Outsourced Travel Resources
- HR feed integration for programme optimisation
Read the full story
“We were one unit, which exemplified how an implementation should be approached. There was no shying away from what needed to be done, and what was required from the team.”
Stephen Brook, Account Manager
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