A perfect pairing: How the FCM Platform works with Concur
A true travel manager knows there's so much more to managing a massive corporate travel programme than just booking trips. It's about crafting and maintaining a seamless experience for travellers, arrangers, and managers before, during, and after a trip.
As a Concur user, you know it does the heavy lifting when it comes to booking travel transactions and managing expenses. But we saw an opportunity to create a tool that wraps around the entire corporate travel experience for every persona. That's how the FCM Platform streamlines travel management and addresses common pain points in the corporate travel ecosystem, all while playing nice with your Concur setup.
A seamless Concur integration
The FCM Platform is proprietary and built in-house, yet designed to work flawlessly with Concur Travel and Concur Expense. This integration allows users to manage all aspects of travel in one place, from booking to expense reporting. Our partnership with Concur means that travellers and travel managers can enjoy a unified experience and leverage the strengths of both platforms.
Benefits of an elite partnership
FCM Travel is a Concur Elite Partner, which passes on numerous benefits to our customers, their programmes, and their travellers. The FCM Platform's integration with Concur means FCM has:
Solving common travel pain points
We didn’t want to create something new without solving common problems we hear from our customers. For instance, managing multiple logins for different tools can be a hassle. With the FCM Platform, there's single sign-on which simplifies access to other crucial travel apps, like Concur.
Another pain point we've addressed is simplifying approvals for travel programmes with more than one online booking tool (OBT). Platform Approvals allows users to view and approve trip requests in one place, regardless of which OBT is used or country the approver and traveller are in.
Additionally, our integration with Concur ensures that all travel data is aggregated under one user interface, providing a holistic view of travel activities. So once a traveller books a trip in Concur, they will find that trip reflected across the FCM Platform whether they are viewing on mobile or on desktop.
Holistic trip management
The FCM Platform is designed to manage every phase of travel, from searching for flights and your hotel, to booking, all the way to analysing post-trip data.
How Concur and the FCM Platform work together
Booking: When a traveller clicks 'Book’ within the FCM Platform, they are single sign on'd into Concur, ensuring local nuances and requirements are met. All bookings are synced back to the FCM Platform (and sent via email of course), where additional detail such as sustainability, safety, and wellness details are added.
Duty of care: With built-in safety and risk management features via Crisis24, travellers are supported throughout their journey. Our platform ensures that duty of care responsibilities are met, providing peace of mind for both travellers and their employers.
Reporting: The FCM Platform consolidates data from various sources, offering comprehensive reporting capabilities. This allows travel managers to gain insights into travel spend, identify trends, and make data-driven decisions no matter where travellers are submitting expenses.
Extra-special integration options
FCM Extension: Add on decision making tech to enhance your communication. This browser extension provides targeted messaging and support within Concur, ensuring that travellers receive relevant information at time of booking.
Expense Connector: This tool integrates travel and expense data from Concur Expense, allowing companies to see a complete picture of their spending. This integration helps identify discrepancies and leakage, ensuring accurate expense management.