Case Study: International Luxury Fashion House
Key Highlights
When quality matters
Unsurprisingly, global fashion brands require a lot of international travel and like the luxury labels themselves; the experience, quality and success of their travel programme lies in the detail.
When FCM partnered with a leading fashion brand in 2018, their requirements were clear:
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Online travel requests
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Advance purchase booking strategy
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Access to specially-negotiated hotel rates
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After-hours support
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Quick and reliable service.
FCM measures up the approach
Speedy approvals were a priority, so it was important to get traveller profiles updated on the FCM Travel Platform, including passport details and preferences. The team understood the client’s requirements for trip approvals and implemented both online and offline approval processes.
To alleviate challenges around hotel bookings, FCM consolidated all preferred corporate hotel rates and loaded them into the reservation booking system. This made booking accommodation smooth and seamless.
In addition, the travel team could view the consolidated spend on hotels for greater negotiating power.
A quick and reliable service is standard at FCM, as is a personal, trusted after-hours emergency service.
This is an important consideration for any organisation with travellers out on the road and in different parts of the world.
If plans change (or come apart at the seams), it helps to know that FCM is in charge.
No matter the time (or time zone) we have your back.
Resulting in the right fit
Thanks to the processes put in place, 85% of total bookings are now pre-approved.
Line managers can easily approve trips online and the travel manager can access FCM Approve to see all requests.
In a massive change for this client, booking compliance to preferred hotel suppliers improved 100%. As a result, hotel compliance has also helped to establish a preferred hotel program and reduce average room rates by $35 per night and $1.2m in savings over a two year period!
In fact, the entire booking process is more efficient. Which, in turn, means more productive and successful trips. The number of emails needed to complete reservations has decreased dramatically, freeing up travellers’ time to focus on the reason for their trip. A smaller inbox for our team means they can be even more efficient by focusing on the more pressing and complex travel requests.